Shipping Policy
PRODUCTION TIME
Ready made items will be dispatched within 3-5 business days depending on stock availability. Made to order goods such as custom wax seal stamps and self-adhesive wax seals may take longer.
SHIPPING OPTIONS
International Standard Shipping & Handling (12-15 business days plus production time)
Priority Shipping & Insurance (7-12 business days plus production time)
VIP Express Shipping & Insurance (4-7 business days plus production time) - Phone number required
* When orders reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates.
** Update Nov 4: deliveries may be delayed up to 1 month due to recurring COVID-19 lockdowns.
SHIPPING COSTS
Our shipping rate is weight-based. Please add the desired item(s) to the shipping cart and head to the checkout to calculate shipping costs.
We offer free international standard shipping on orders over 59 USD, free priority shipping on orders over 99 USD, and free VIP express shipping (remote service fee excluded) on orders over 149 USD.
| Destination | Starting shipping cost |
| North America | US$4 |
| Europe (*excl. IS, ME, XK) | US$4 |
| Oceania | US$4 |
| Asia | US$3 |
| South America (*excl. FK) | US$4 |
| Middle East | US$5 |
| * Iceland | US$7 |
| * Falkland | US$5.5 |
| * Montenegro | US$7 |
| * Kosovo | US$7 |
DUTY TAX
AMZ Deco is not responsible for any duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. If you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
RETURNS & EXCHANGES
AMZ Deco offers returns and exchanges, please refer to our Returns Policy Page
INCORRECT ADDRESS
We hold no responsibility for incorrect addresses given or late changes on addresses. If you do enter an incorrect address, please contact us ASAP and we will do our best to rectify the error. If it does ship before we are able to fix the issue, please reply to our message when the tracking information states that it is being returned to the sender. As soon as we receive it, we will ship you out a new package. The shipping carrier may charge a fee for the return shipping and re-delivery. This charge will be passed on to you.