FAQs

Sealing wax is a wax material of a seal which, after melting, hardens quickly (to paper, parchment, ribbons and wire, and other material) forming a bond that is difficult to separate without noticeable tampering. Wax is used to verify something such as a document is unopened, to verify the sender's identity, for example with a signet ring, and as decoration. 

Since the advent of a postal system, the use of sealing wax has become more for ceremony than security. Modern times have required new styles of wax, allowing for mailing of the seal without damage or removal. These new waxes are flexible for mailing and are referred to as glue-gun sealing wax, faux sealing wax and flexible sealing wax.

If you want to place wax seals on the outer envelope and send them through by mail:

1. Ask for the hand cancelling and hand sorting service at your local post office. This will eliminate running the envelopes through the sorting machine which can damage the seals.
2. Use glue gun wax sticks. They are more pliable than traditional sealing wax.

It depends on how "custom" you want your wax seal to be. We provide two types of custom wax seal stamps:
1. Customize initial/names using our templates: the price starts at 19.99 USD. We have over 80 design temples for you to choose from, where you can customize your initial, name, and even date of the special day. The price starts from 19.99 USD.
2. Fully customize with your image: the price starts at 27.99 USD. Send us your picture such as company logo, family crest, coat of arms, and signature, our artist can help you convert the image into wax seal design and make a wax seal stamp out of it.

If you're planning to seal dozens of invitations, then using the electric melting pot or the glue gun is the quickest, cleanest and most efficient method. Both of them are easy-to-use and no flame required.

The electric melting pot is a combination of being traditional and modern. You can enjoy the fun of wax sealing and have the efficiency at the same time. It works with both wax sticks and wax beads.

The glue gun is more for efficient. It works only with the glue gun wax seal sticks.

We also recommend using multiple stamps of the same engraving. Thus you can continue seal with a second stamp while the first one cools down.

Our standard stamp head is round, coming in 4 size options: 25mm (1"), 30mm (1.18"), 35mm (1.38") and 40mm (1.57") in diameter.

25mm and 30mm are more commonly used; 35mm and 40mm for high detail arts like family crests.

We also provide 20mm round, 50mm round and unconventional shapes like opal, square, rectangle and heart. Contact us for their sizes and quotes.

We provide two types of custom wax seal stamps:

1. Customize initial/names using our templates: we have over 80 design temples for you to choose from, where you can customize your initial, name, and even date of the special day.

2. Fully customize with your image: if none of our designs appeal to you, you can also send us your picture such as company logo, family crest, coat of arms, and signature, our artist can help you convert the image into wax seal design and make a wax seal stamp out of it!

1. Place 2 to 3 wax beads onto a metal spoon and heat gently from below using a candle.
2. Quickly pour the melted wax onto your project.
3. Press your stamp firmly into the wax and hold for 10 to 15 seconds.
4. Once the wax has cooled, you will be able to lift the stamp out cleanly with very little effort.
5. Wipe the remaining wax off the spoon before it cools.

1. Put some wax sticks or beads in the melting pot and plug it in.It takes 2 to 3 minutes for the wax to melt.
2. In the meantime, we can grease the stamp head and its side with a little cooking oil or skin oil. It can make demolding much easier.
3. Pour some melted wax onto what you want to seal.
4. Press the stamp firmly into the wax. Wait 20 to 30 seconds for the wax to be set.
5. Once the wax has cooled, hold the envelope and lift the stamp gently.

1. Insert 2 wax sticks into the glue gun.
2. Heat up the glue gun with the wax inside for about 5-8 minutes.
3. Pull the trigger to release the desired amount of wax onto your project and wait 5 to 10 seconds.
4. Press down the stamp on the hot wax.
5. Let the stamp set for a few seconds before lifting from the wax.

Yes, we do! Simply email us your logo and tell us your preferred seal size, color and how many you need, and we will get back to you within 24 hours.

Yes, simply leave us a message in the Order Notes field of what color you want.

Yes, we can! You can place an order for fully custom wax seal stamp with your image here.
Here is the process:

1. Select the stamp size, handle style and the kit you want.
2. Upload your artwork using the upload function. We will charge $5 USD design fee if your image needs redesigning, simplifying or converting.
3. If you have details to provide us about aspects of your artwork, please make notes in the Notes field.
4. Finalize your order and complete the payment process.
5. Once we receive your payment, our designer will create a draft artwork of your stamp for your approval within 1-2 business days.
6. We will proceed with production once you've approved the draft work.

Yes, of course! Simply tell us in the Order Notes field and our artist will remove it for you.

Our standard plug is unpolarized two-pin US plug (Type A). If you live outside the United States, you will need a plug adapter to use the melting pot/glue gun. If you haven't got one, you can purchase from us together with the melting machine. Use the adapter type according to your location. Feel free to contact us if you are still unclear about the plug type.

If you cannot find the color you are looking for in our online shop, send us a picture of the color you want by email. We might have it somewhere in our warehouse!

On the website we accept payment via credit card (MasterCard, Visa, or American Express) and PayPal. This allows you to make a purchase at any time, day or night.

Wire Transfer, Western Union and company Purchase Orders are also accepted. They will all be handled through our accounting department. Contact us so we can create an invoice for your order.

Payments can fail for a variety of reasons:

- The card information you entered, such as billing address, CVC code, or expiry date do not match.

- Payment was made from a new computer/phone

- Insufficient funds on your debit card.

- Online payment is disabled.

We suggest you contact your bank to confirm the specific reasons. If the problem persists, you can choose to use a different card or payment method.

Yes, we ship worldwide! Simply enter your country and zip code at the checkout page, and the shipping fee and delivery time will be calculated automatically. We offer free international standard shipping on orders over 59 USD, free priority shipping on orders over 99 USD, and free VIP express shipping on orders over 149 USD.

It depends on your location and the shipping method you choose.

We provide three shipping methods:

- Standard Shipping: takes about 20 days to reach most countries.

- Priority Shipping: takes about 10 to 15 days to reach most countries.

- VIP Express Shipping: the fastest one which takes less than one week to reach most countries.

More information about shipping can be found at the checkout page.

We will send you the tracking number and URL of courier's website by email or SMS once your order is fulfilled.

Yes, we do. If you are interested in selling our wax seal stamps and sealing accessories in your shop, contact us with your desired products and quantity for more information.

It could be the temporary server connection issue. Please refresh or try again later. If the problem persists, please contact us here and we will provide you with the latest tracking information.